Privacy Policy
PRIVACY POLICY
Last Updated: November 1, 2025
1. INTRODUCTION
This Privacy Policy explains how Oceane Alibert (“we,” “us,” or “our”), operating through www.ascendiagency.com, collects, uses, and protects your personal information when you visit our website or place an order.
We are committed to protecting your privacy and complying with applicable data protection laws, including:
General Data Protection Regulation (GDPR)
French Data Protection Laws (Loi Informatique et Libertés)
UK Data Protection Act 2018
California Consumer Privacy Act (CCPA), where applicable
2. DATA CONTROLLER
Data Controller:
Oceane Alibert
Rue Delacroix
31000 Toulouse
France
Website: https://www.ascendiagency.com
Email: oceanealibert56@gmail.com
Phone: +33 7 43 43 20 08
3. INFORMATION WE COLLECT
Information You Provide
Name, email address, phone number
Billing and shipping address
Payment information (processed securely by our payment processors)
Communications with customer support
Information Automatically Collected
IP address
Browser type and device information
Pages visited and interactions on the website
Cookies and similar technologies
4. HOW WE USE YOUR INFORMATION
We use your information to:
Process and fulfill orders
Ship physical products
Communicate order updates and shipping notifications
Provide customer support
Comply with legal and accounting obligations
Prevent fraud and secure transactions
Improve website performance and services
5. LEGAL BASIS FOR PROCESSING
Personal data is processed based on:
Contract performance
Legal obligations
Legitimate business interests
Consent (where required)
6. DATA SHARING
We may share your information with:
Payment processors (e.g. Stripe)
Shipping and logistics partners
Website hosting and technical service providers
Authorities when legally required
Data is never sold to third parties.
7. INTERNATIONAL TRANSFERS
Your data may be processed outside the EU or UK.
Appropriate safeguards are implemented in accordance with GDPR.
8. DATA RETENTION
Order and accounting data: 10 years
Customer service communications: up to 3 years
Technical data and cookies: up to 13 months
9. YOUR RIGHTS
You have the right to access, rectify, delete, restrict, or object to the processing of your data, and to data portability.
To exercise your rights, contact: oceanealibert56@gmail.com
10. SECURITY
We implement appropriate technical and organizational measures to protect personal data.
11. CHILDREN’S PRIVACY
Our website is not intended for individuals under 16 years of age.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time.
The latest version will always be available on www.ascendiagency.com
13. CONTACT
Oceane Alibert
Email: oceanealibert56@gmail.com
Phone: +33 7 43 43 20 08