Shipping Policy
SHIPPING POLICY
Last Updated: November 1, 2025
SHIPPING INFORMATION
Business Owner:
Oceane Alibert
Rue Delacroix
31000 Toulouse
France
SIRET: 951 418 383 00018
Website: https://www.ascendiagency.com
Email: oceanealibert56@gmail.com
Phone: +33 7 43 43 20 08
SHIPPING OVERVIEW
ascendiagency.com sells physical products shipped to customers worldwide.
All orders are processed and shipped from partner fulfillment centers depending on product availability and destination.
ORDER PROCESSING TIME
Processing time: 2 to 5 business days
Business days exclude weekends and French public holidays
Orders are prepared, packed, and handed over to the carrier during this period.
ESTIMATED DELIVERY TIMES
Delivery times below are estimates, not guarantees.
Standard Shipping
France: 5–10 business days
European Union: 7–15 business days
United Kingdom: 7–15 business days
United States: 10–20 business days
Rest of the world: 10–25 business days
Important Notes
Delivery times may vary due to customs clearance, carrier delays, weather conditions, or peak periods
International shipments may take longer depending on destination country procedures
SHIPPING COSTS
Shipping costs are calculated at checkout
Prices depend on destination, weight, and shipping method
Any applicable shipping fee is clearly displayed before payment
CUSTOMS, DUTIES & TAXES
For international orders:
Customers are responsible for customs duties, VAT, and import taxes
These fees are not included in product prices or shipping fees
Customs charges are determined by local authorities
We are not responsible for delays caused by customs processing.
ORDER TRACKING
A shipping confirmation email with tracking information is sent once the order ships
Tracking availability depends on the carrier and destination
Tracking updates may take 24–72 hours to appear
DELIVERY ISSUES
Delayed Orders
If your order has not arrived within the estimated timeframe:
Please allow a few additional days
Contact your local carrier first
Then contact us if the issue persists
Lost Packages
If a package is confirmed lost:
We will investigate with the carrier
A replacement or refund may be issued after confirmation
Incorrect Address
Customers are responsible for providing accurate shipping details.
Orders shipped to incorrect addresses provided at checkout may not be eligible for refund.
REFUSED OR UNCLAIMED PACKAGES
If an order is refused or not claimed:
Shipping fees are non-refundable
Return shipping costs may be deducted from the refund
FORCE MAJEURE
Delivery times may be affected by events beyond our control, including:
Carrier disruptions
Strikes
Natural disasters
Government actions
UPDATES TO THIS POLICY
We reserve the right to update this Shipping Policy at any time.
The latest version will always be available on www.ascendiagency.com
By placing an order on www.ascendiagency.com, you agree to this Shipping Policy.